Terms of Service


All products offered by Spot-On Tracking solutions Pvt. Ltd. are warranted to be free from defects in material and workmanship for a period of one (1) year from date of shipment. Consumable items like battery carry a warranty of 90 days from date of shipment. To be eligible for warranty coverage, the device must be inspected at our testing facility. Spot-On Tracking solutions Pvt. Ltd reserves the right to repair or replace warranty eligible items at its own discretion.


The customer shall be responsible for all costs associated with shipping of the devices to our testing facility. Shipping expenses back to the customer will be borne by Spot-On Tracking solutions Pvt. Ltd.
The warranty excludes :
a)Deliberate damage
b) Water damage
c) Operation of the devices outside of its specified operating range
d) Force-majeure conditions such as lightning,fire,flood,etc.
e) Unauthorized modifications including but not limited to improper or unauthorized repair.
f) Damages due to fall.

Postal address for warranty shipment:
Spot-On Tracking solutions Pvt. Ltd.
MIMS Ardendale
Kannamangala Village
Whitefield Hoskote Road
Bangalore 560067

Service Disclaimer

The service and the materials provided by Spot-On Tracking solutions Pvt. Ltd.is on an “as is” basis, and Spot-On Tracking solutions Pvt. Ltd expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to the service availability of mobile phone and GPS network. In no event shall Spot-On Tracking solutions Pvt. Ltd be liable for any direct, indirect, incidental, punitive or consequential damages of any kind whatsoever with respect to the service, the materials and its products.

The maximum liability of Spot-On Tracking Solutions Pvt. Ltd. to the customer arising out of the performance or non-performance of the Products and Services, whether under the law of contract, tort or otherwise, shall be no more than the replacement cost of the said Product and/or Service upto a maximum amount of Rs.5000/- (Rupees Five Thousand Only).

Responsibilities of the Buyer/User

The buyer/user agrees to use the device as specified and intended for its purpose. In case of any difficulty or malfunction of the device, the buyer/user should seek support from support@www.safeincity.in and should never attempt to dis-assemble the device. The SIM card provided with the device is a property of Spot-On Tracking solutions Pvt. Ltd. It has been provided for the sole purpose of providing tracking services by Spot-On Tracking Solutions Pvt. Ltd. The buyer/user must never attempt to remove the SIM card from the device and use it for any other purpose. Removal of the SIM card from the device will be considered a Breach Of Contract and all services would be immediately suspended/canceled.